Rental Policies

General Information

Sea Coast Rentals manages properties which are privately owned and are furnished according to the owners’ tastes and certain standards recommended by us. Most reservations are made by phone but should you have special requirements in mind, we suggest you visit the property prior to confirming your reservation. We do not move or change rental units should you have different preferences on the décor or color coordination of the rented premises. We work for the property owners and will be unable to make other accommodation arrangements after your arrival. Summer hours of operation are Monday-Friday 8:30 am to 5:30 pm and Sat 9am to 6pm. Off-season hours vary slightly, and we are closed Sundays.

Reservations

Decide on a property that will meet your vacation requirements. Call our toll-free number and a reservationist will make a tentative reservation. After we book a property for you, we’ll mail or email a lease agreement. You are required to sign and return the lease with an advance rent of one-half the gross rent, a $99.00 booking fee and the travel interruption insurance fee (unless you sign a waiver to delete insurance coverage). The executed lease agreement and required funds must be remitted to Sea Coast Rentals within 2 days (48 hours) or the tentative reservation will be automatically cancelled.

Taxes

We are required to collect North Carolina sales tax, New Hanover County, Pender County or Onslow County (whichever would apply) accommodation taxes on all fees and charges. Although subject to a change, the current tax rate is 13%.

Final Payments

Please mark your calendar and remember to log into your guest portal or send a check for your final balance no later than 30 days prior to your arrival. If the balance is not received, we will treat the reservation as a cancellation and make every effort to re-rent the property to minimize your loss. (See Cancellation Policy).

Last-Minute Reservations

Reservations made less than 30 days prior to your actual check-in will require full payment at the time the reservation is made. This can be done either by Visa, Master Card, American Express, Discover or certified check/money order that should be express mailed to us by any overnight mail service. The lease can be sent to you and returned by E-mail or FAX to expedite the completion of your reservation.

Travel Insurance

Travel Insurance is offer to you by All Seasons Travel Plan with your reservation. . If you have questions about coverage, please contact Travel Guard at 1-877-249-5376. Please reference product number 008573.

Cancellation Policy

In the event Tenant requests cancellation of this Agreement, Tenant shall send written notice to Agent. Tenant will be in default by material breach and will not be entitled to reimbursement for any advance rent payment unless Premises are re-rented. If Premises are re-rented, a refund of advance rent will be made less a $75.00 cancellation fee. Agent will try to re-rent to minimize losses.

Group Information

We are authorized by the property owners to rent to family groups only. No sororities, fraternities, prom groups, etc. To insure that the proper "family vacation atmosphere” exists, the registered guest must be 25 years of age or older. Those who misrepresent themselves will be asked to vacate immediately with no refund.

Local Descriptions

To avoid any confusion about a property location, please note the following. Oceanfront – indicates a property is on the Oceanside of any roadway with a direct view of the ocean. Oceanview – indicates a property is on the Oceanside of any roadway with a partial view of the ocean from a balcony. Second Row – indicates a property is located to the west side of a roadway, across the street from the ocean and may or may not have any view of the water.

Departure Cleaning

Departure cleaning is provided; however you are expected to remove the trash to an outside container, clean out the refrigerator and wash/dry dishes as well as put them back in cupboards prior to your departure.

Arrival & Departure

All guests must check-in at the Sea Coast Rentals Office before going to any rental location. All rental units are available for rent by the week during the summer months. Some units rent from Saturday to Saturday and others are from Sunday to Sunday(Wilmington area location only).

CHECK-IN begins at 4:00PM and ends at 6:00PM. Topsail Beach office ends at 5:00PM. Rents must be received 30 days prior to arrival date. Since our office closes at 5PM or 6PM, those arriving late must contact our office to arrange for a late key pickup.

CHECK OUT is before 10:00AM. We adhere to this policy so please do not arrive early or plan to delay your departure.

Security Deposit Limited Liability Waiver

There are two security deposit options available.

  • Option I: You have the option of purchasing the Security Deposit Waiver instead of paying a security deposit. This plan carries liability protection of up to $1500.00 for damage that results from accidental damage due to your acts or omissions at a cost of $50.00 covering up to 30 days on one stay. If a description of coverage is not included with your lease, please contact Agent for a copy. The plan does not cover negligent, willful or wanton conduct. You will be responsible for notifying Agent of damage or theft during your occupancy, or the plan will be void. Payment for SDW must be paid when final balance is paid. If you do not purchase SDW, you must decline by initialing the space on the reverse side of your lease form. Tenant understands that Agent makes a commission for the sale of this product.
  • Option II: Pay the $500.00 security deposit and if the home is left damage free, the security deposit will be returned within 45 days of checkout. You will be notified of any itemized damage charges and the total will be deducted from your security deposit.

Discounted Rates

Please refer to our "Specials" link for the most up to date discounts on any of our properties.

Maximum Occupancy

Each rental property has a limited sleeping capacity. MAXIMUM OCCUPANCY (strictly enforced) is as follows: 1 Bedroom is four persons. 2 Bedroom is six persons. 3 Bedrooms is eight persons. Certain units of the same designation will sleep less. Beach Houses have varied occupancy limited by the available bedding. Exceeding the stated occupancy will result in rental termination and the loss of all paid rents.

Errors and Omissions

Every effort has been made to insure that information contained in this brochure is accurate but we cannot be held responsible for errors, omissions or a late change in pricing. Prices are subject to change.

Linens

A reasonably priced linen package is available for your convenience. Included in your linen package will be sheets and pillowcases for all beds,1-towel, 1-hand towel, 1-washcloth for each person, 1-kitchen towel, 1-sponge, and a starter kit containing dishwasher liquid and soaps.

Visit www.seasidelinen.com for additional rental items.